1. In Outlook, click File on top left hand corner
2. Click “Options” on left hand side menu
3. Click “Add-Ins” on left hand side menu
4. Locate Delivery Trust® Outlook Add-in Add-Ins menu
1. If Plugin is not there, please close Outlook and reinstall plugin
2. If Plugin is located under disabled application add-ins
1. Click the “Go” button at very bottom of screen next to Manage COM Add-ins
2. Locate Delivery Trust® Outlook Add-in in popup menu
3. Check the box next to Delivery Trust® Outlook Add-in
4. Then Click OK on right hand side
3. If Plugin is located in the Inactive applications:
1. Close Outlook
2. Uninstall Plugin
1. Click Start Menu
2. Click Control Panel
3. Click Programs and Features or Uninstall a program
4. Locate Delivery Trust® Outlook Add-in in list and double click
5. Accept the uninstall confirmation box
6. Once uninstalled, return to your web portal to reinstall

Yes, you need to log into your Web Portal dashboard, click on the Sent messages folder found at the top of the screen. Located the email in question and click to open it. Once inside the email, click on Security Policies located at the top of the email and make any necessary changes to your policies and click Update.

Yes, you need to log into your Web Portal dashboard, click on the Sent messages folder found at the top of the screen. Located the email in question and click to open it. Once inside the email, click on Security Policies located at the top of the email. Once inside the Policy menu, click on the orange “Toggle Retract” button.

Log into your Web Portal dashboard, click on the Sent messages folder found at the top of the screen. Locate the email in question. If email is highlighted in pink, then email was not delivered.

Yes, log into your Web Portal dashboard, click on the Sent messages folder found at the top of the screen. Locate the email in question. If there is an “Eye” symbol next to the sent date, then the email has been viewed.

Yes, when composing a new email, under Security Policies, make sure you check “Request notification when email is first read”. You will receive an email notification once the email is viewed.

Your clients will receive an email FROM you, with the following message:

[Your User Name] has sent you a secure email via the Delivery Trust® application from Identillect Technologies. The subject of this email is [Subject of Your Secure Email]. In order to view the secure email, please click on this link prior to 4:55 PM on Mar 10, 2015.

Yes, as long as you initiate the email conversation by sending it securely, then replies back to you from your clients are automatically secure.

Yes, all Business User accounts have this ability.

Login to your Web Portal dashboard. Click on your email address in the top right hand corner to be taken to your Profile tab. Click on Edit under your email. Here you can change your name that is displayed in your emails as well as adding a signature.

Yes, in your dashboard, hover over your email address on the top right corner and choose Invite from the drop down menu.

Yes, go to your Preferences tab by choosing from the dropdown list by hovering over your email address on the top right hand corner.

From the dashboard, click on Contacts in the top menu bar.

• - To import all your contacts, click on “Import .CSV” button on the left hand side. Select your file and click OK.
• - To simply add a contact, click on the “+Add” button on the left hand side and enter in your contacts information and click Save.

No, your emails will still be sent securely by hitting the “Send Secure” button, however, authentication questions add an additional layer of security.

No, you will receive a notification email that a reply is waiting for you in the web portal.